Objective
To equip administrative professionals with the core skills, tools, and mindset needed to excel in their role, manage office operations effectively, and support organizational success.
Key Information
Program Duration
4 weeks /divided in 2 weeks of theory + 2 weeks of practice/ of learning and applying administrative skills – 4 hours a day in the office.
Target Audience
Motivated and curious young people, who are looking for a long-term career opportunity
Job Opportunity
Upon completion an offer and a long term-labor contract for the best graduates
Fees
Free of charge training
Program Delivery Format
- Instructor-Led Workshops: In-person or virtual sessions for practical skill-building and knowledge sharing.
- Self-Paced Learning: Interactive e-learning modules for core topics with quizzes and assessments.
- Role-Playing Exercises: Real-life scenarios and case studies to practice.
- Mentorship Program Pairing up with an experienced administrative professional for ongoing support and advice.
- Assessments and Feedback: Regular quizzes, self-assessments, and peer/mentor feedback to track progress.
Program Overview
Module 1
Introduction to Administrative Professionalism
Role General Overview
Understanding the role and responsibilities of an administrative professional
Key qualities and traits of successful administrative professionals
Time management
Multi-tasking and prioritization
Communication skills (verbal and written)
Organization and attention to detail
Professional Ethics and Standards
Confidentiality, integrity, and professionalism
Maintaining a positive work environment
Understanding company policies, procedures, and culture
Module 2
Productivity Tools
Microsoft Office Suite
Word: Mastering templates, advanced formatting, and collaboration tools
Excel: Fundamentals, pivot tables, data analysis, conditional formatting
PowerPoint: Creating professional presentations with animations, transitions, and visuals
Outlook: Managing calendars, emails, tasks, and meetings effectively
Power BI: Understanding the basics, Data Import and Transformation, Creating Visualization, Building reports and Dashboards.
Virtual Communication Tools
Using video conferencing tools – Microsoft Teams, Cisco WebEx
Collaborating remotely with Microsoft Teams
Document Management Systems
OneDrive: Introduction, uploading and managing files, Sharing and collaboration, accessing files anywhere – synching and sharing
SharePoint: Understanding the basic, Explore SharePoint sites, Document Libraries, Pages and Web Parts, Integration with M365 (Teams and One Drive)
Module 3
Communication Skills
Verbal and Non-verbal Communication
Active listening techniques
Effective speaking and questioning techniques
Handling calls professionally
Written Communication
Email best practices
Writing professional documents (letters, memos, reports, etc.)
Proofreading and editing skills
Responding promptly and effectively
Conflict Resolution
Handling difficult situations in the workplace
Using negotiation and mediation techniques
Maintaining diplomacy and emotional intelligence
Decision-Making and Adaptability
Learning to adapt to changing priorities
Enhancing creative thinking and resourcefulness
Module 4
Time & Task Management
Time Management Basics
Setting SMART goals
Identifying key tasks and deadlines
Managing your calendar and schedule effectively
Prioritizing Tasks
The Eisenhower Matrix: Urgent vs. Important
How to handle last-minute tasks and changes
Managing Workloads and Deadlines
Breaking down large tasks into smaller, manageable chunks
Using task lists, reminders, and follow-ups
Module 5
Financial Administration
Budgeting and Financial Management
Basic accounting principles for administrative professionals
Creating and managing budgets
Expense Management
Processing invoices and expense reports
Hands-on Experience
Involved in real-time activities and tasks
Bid Management Team
Internal Services Team
Front Office Team
Upon completion a Job Offer and a long term-labor contract for the best graduates
Meet our trainers
Martin Lipovski has been TBS Academy’s director since it was created in 2021. He started his career at TBS in 2004 as an engineer, taking part in the company’s biggest projects. In the following years he took on different roles, contributing to TBS’s growth – Technical Project Manager, Head of Field and System Engineers, Team Lead Support Services. He supported the presales process in the company and before the start of the TBS Academy, held the position of Technical Operations Manager. Alongside these roles he has been responsible for the company’s cooperation with schools and universities with and has more than 10 years of experience as a lecturer and internships coordinator. Martin holds a Cisco Certified Network Professional Enterprise certificate, as well as ITIL 3 Foundation Certificate in IT Service Management.
Vesela is an experienced Project Manager with a demonstrated history of working in the telecommunications industry. For over 15 years in Telelink Business Services, she has developed extensive skills in Service Delivery, ITIL, IT Service Management and Pre-Sales. She has also been part of the PMI Bulgaria Chapter as member of the Advisory Board, as well as a Vice President for Membership. She has graduated the Technical University of Sofia with a Master’s Degree in Industrial Management, and has also earned PMP certification from the Project Management Institute (PMI).
